Setting Up Ask Ellie
Open Ask Ellie
From the dashboard sidebar, click Ask Ellie. First time in, you'll see a quick tour of what Ellie can do — it takes about 20 seconds.
Connect your integrations
Ellie is only as useful as what it can see. Head to Connectors (in the sidebar) to connect the tools relevant to your team — it's organized into categories: All, AI Analytics, Product Analytics, Communication, Support, Meetings, Documentation, Project Management, Observability, and CI/CD.
Try it on web or Slack
Pick either surface to start — both use the same integrations and knowledge. Jump in with one of the suggested questions, or just ask what you actually want to know.
Connecting integrations
Every integration is a simple credential form — no code, no webhooks to configure yourself. What you'll be asked for varies by tool:
| Category | Integration | What you'll need |
|---|---|---|
| Code | GitHub / GitLab / Bitbucket | OAuth authorization (Bitbucket also asks for an API token + account email) |
| Project Management | Jira, Linear | OAuth authorization |
| Communication | Slack | OAuth authorization (workspace install) |
| Observability | Datadog | API Key + Application Key, plus your site/region |
| Observability | New Relic | User API Key + account region |
| Observability | Sentry | Auth token with org:read, event:read, project:read, project:write scopes |
| Observability | BetterStack | Global API token (query API password optional, unlocks log queries) |
| Observability | Datadog / Grafana / Axiom / Sumo Logic / Elasticsearch / CloudWatch / GCP / Azure Logs | API key or service credentials, plus a region/instance URL where relevant |
| Support | DevRev | Personal access token, then a follow-up step to map agents to your Entelligence team members |
| Meetings | Fireflies, Granola | API key |
| CI/CD | CircleCI, Vercel, Azure DevOps | Personal access token (Azure DevOps also needs your Organization URL and Project Name) |
| Product Analytics | PostHog, Mixpanel | Project API key (Mixpanel also needs a service-account username) |
You don't need to connect everything up front — connect what's relevant to the questions you'll actually ask, and add more later from Connectors at any time. Ellie only draws on integrations that are connected; ask about something you haven't connected yet and it'll tell you what to hook up.
Example questions to try
- "What changed in the payments service in the last week?"
- "Who's been reviewing the most PRs on this repo?"
- "Are there any recurring errors in production right now?"
- "What's the status of the SSO-2 ticket in Linear?"
- "Summarize our deployment frequency and lead time this month."
- "Pull up the transcript from yesterday's incident review call."
Adding Ellie to Slack
From the onboarding flow, choose Try on Slack to open your workspace's Entelligence app — no separate install needed if your org already connected Slack from Connectors.
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Ellie says it can't find data for something | The relevant integration isn't connected | Connect it from Connectors, then re-ask |
| An observability/logs question comes back empty | Wrong region/site selected on that integration | Re-check the region field on the connector (e.g. Datadog site, Sumo Logic deployment region) — mismatched regions return no data even with a valid key |
| A tickets question doesn't reflect recent updates | Jira/Linear sync lag | Give it a minute after a ticket update, or ask again — most integrations reflect near-real-time data but aren't instantaneous |