Entelligence Team Insights

This guide provides a walkthrough on how to gain insights into the questions being asked within an organization. Once you have completed the in doc chat setup and deployed your website, you should now see a pop up modal through which any user can ask questions about your product. Entelligence then provides full insights and analytics about these questions so that you are able to understand the common issues, bottlenecks and usage of the product.

First navigate to the Settings page within the product. You must be an admin in order to have access to the Insights page. The insights page provides you with a graphical representation of all the questions that users have asked in the last week, month, etc asa well as detailed responses for each question.

Next, delve into the details of these questions. These responses show you exactly what the user saw in order to get maximum visibility into both the questions and the responses.

This enables you to understand both the high level areas that users are asking the most about as well get visibility into any questions for which you currently don't have good documentation or support for.

Additionally, being able to group all messages into primary themes and filter by platform is coming soon.